Terms & Conditions
Last updated: 16 August 2025
1) Who we are
This website is operated by Detailed Planning Ltd (“Detailed Planning”, “we”, “us”, “our”).
Registered in England & Wales: 07820362.
Registered office: Greenside House, 50 Station Road, London N22 7DE.
Email: info@detailed-planning.co.uk | Tel: 020 8150 0494.
Our practice includes ARB-registered architects and we are CIAT registered. Our professional services are delivered in accordance with applicable ARB and CIAT Codes of Conduct. These Terms cover website use only. Professional appointments are governed by a separate written agreement.
2) Acceptance of these terms
By using this site, you agree to these Terms. If you don’t agree, please don’t use the site. We may update these Terms from time to time; the “Last updated” date tells you when the latest version took effect.
3) Information on this site (not advice)
Content on this website is for general information only. It is not legal, planning, architectural, or technical advice. You should obtain professional advice before acting on any information. No client–consultant relationship is formed by your use of this website or by contacting us through it.
4) Your responsibilities
You must use this site lawfully and not:
introduce viruses, malware, or harmful material;
attempt to gain unauthorised access to the site, server, or related systems;
scrape or harvest data without our prior written consent;
use content in a way that infringes our or others’ rights.
We may suspend or disable access if we reasonably suspect misuse.
5) Intellectual property
Unless stated otherwise, all content (text, images, graphics, logos, layouts, and code) is owned by or licensed to us and is protected by intellectual property laws. You may view, download, and print pages for your personal, non-commercial use only and you must not remove copyright or proprietary notices. Any other use requires our prior written permission.
6) Third-party links
Links to other sites are provided for convenience only. We do not control and are not responsible for their content or practices. Following external links is at your own risk; please review the relevant site’s terms and policies.
7) Accuracy and availability
We aim to keep the site accurate and available but provide it “as is” and “as available”. We do not guarantee that the site (or any content) will be error-free, up to date, or available at all times.
8) Liability
Nothing in these Terms excludes or limits liability that cannot be excluded under law (e.g., fraud, death or personal injury caused by negligence). Subject to that, we exclude all implied conditions and warranties to the maximum extent permitted, and we will not be liable for any loss or damage arising from or in connection with your use of (or inability to use) this site, including indirect or consequential losses, loss of profit, data, goodwill, or business opportunity.
9) Professional regulation and complaints
Where services are provided by ARB-registered architects and/or under CIAT registration, we follow the relevant professional codes. If you have a concern about our professional conduct, you may contact us first. You may also contact the Architects Registration Board (ARB) or CIAT regarding conduct within their remit. Website-related complaints should be sent to info@detailed-planning.co.uk.
10) Governing law
These Terms and any dispute relating to them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Privacy Policy (UK GDPR / Data Protection Act 2018)
Last updated: 16 August 2025
This Policy explains how we collect, use, and protect your personal data when you use our website or contact us.
1) Who is the controller?
Detailed Planning Ltd is the data controller for personal data described in this Policy. Contact: info@detailed-planning.co.uk, Greenside House, 50 Station Road, London N22 7DE.
2) What data we collect
Contact data: name, email, phone, job title, company (if applicable).
Project data: property address, ownership details, site constraints (e.g., easements, covenants, underground services), and information relevant to feasibility, design, planning, or technical compliance.
Communications: enquiries, emails, messages via forms or chat.
Technical/usage data: IP address, device/browser details, pages viewed, referring URLs, and cookie identifiers (see Cookie Notice).
Marketing preferences: your choices about receiving updates from us.
We typically do not collect special category data. If such data is necessary (e.g., health-related accessibility needs), we will only process it with a clear legal basis and appropriate safeguards.
3) How we get your data
Directly from you (forms, email, phone, meetings).
From public sources (e.g., planning portals, Land Registry) and professional partners (e.g., surveyors, engineers) where relevant to your project.
Through cookies/analytics when you use our site (see Cookie Notice).
4) Why we use your data (lawful bases)
To respond to enquiries and provide proposals (legitimate interests; steps prior to contract).
To perform a contract with you and manage your project (contract).
To comply with legal/regulatory obligations (legal obligation), including professional standards (ARB/CIAT).
To improve our site and services (legitimate interests).
To send updates/marketing where you have consented, or where permitted by law (consent/legitimate interests). You can opt out at any time.
5) Sharing your data
We may share data with:
Professional consultants and suppliers involved in your project (e.g., surveyors, structural engineers, planning consultants, utility search providers).
IT, hosting, email, CRM, analytics, and document management providers acting as processors under contract.
Insurers, legal advisers, regulators, and law enforcement where required.
Third parties to whom we may sell, transfer, or merge parts of our business (your data will remain protected and you will be notified where required).
We do not sell your personal data.
6) International transfers
Some processors may be outside the UK. Where transfers occur, we use appropriate safeguards (e.g., UK Addendum to EU SCCs, adequacy regulations).
7) Retention
We keep data only as long as necessary for the purposes above:
Enquiries: generally up to 24 months from last contact.
Project files: typically 6–12 years after project completion (to meet professional/insurance and legal record-keeping duties).
We review retention periodically and securely delete data when no longer needed.
8) Security
We use technical and organisational measures to protect your data, including access controls, encryption where appropriate, staff training, and processor due diligence. No system is completely secure; please take care when sending information over the internet.
9) Your rights
You have the right to: access; rectify; erase; restrict processing; object; data portability; and withdraw consent where processing is based on consent. To exercise rights, contact info@detailed-planning.co.uk. We will respond within one month (or explain if an extension is needed for complex requests).
10) Complaints
Please contact us first if you have concerns. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk | Tel: 0303 123 1113.
11) Changes to this Policy
We may update this Policy from time to time. The latest version will always be posted here with the effective date.
Cookie Notice
Last updated: 16 August 2025
What are cookies?
Cookies are small text files placed on your device to make websites work, improve performance, and help us understand how our site is used.
How we use cookies
Essential cookies – required for core functionality (e.g., security, load balancing, cookie consent tool).
Analytics cookies – help us understand site usage so we can improve content and usability. These run only with your consent.
Functionality cookies – remember choices (e.g., forms or preferences) to enhance your experience.
Managing cookies
On your first visit we present a cookie banner where you can accept, reject, or manage non-essential cookies. You can change your preferences at any time via Cookie Settings (link in the footer) or through your browser controls. Blocking some cookies may affect site performance.
Detailed Planning Ltd | Company No. 07820362
Registered office: Greenside House, 50 Station Road, London N22 7DE
ARB & CIAT registered practice
Contact: info@detailed-planning.co.uk | 020 8150 0494