Terms & Conditions
WEBSITE TERMS OF USE
Last updated: 17 July 2026
1. WHO WE ARE
This website is operated by Detailed Planning Ltd (“Detailed Planning”, “we”, “us” or “our”).
Company name: Detailed Planning Ltd
Registered in England and Wales: 07820362
Registered office: Greenside House, 50 Station Road, London N22 7DE
VAT registration number: 187 9134 64
Email: [info@detailed-planning.co.uk](mailto:info@detailed-planning.co.uk)
Telephone: 020 8150 0494
Our team includes an architect registered with the Architects Registration Board (“ARB”) and Chartered Architectural Technologists who are members of the Chartered Institute of Architectural Technologists (“CIAT”).
References to ARB or CIAT registration or membership apply to the relevant individuals and services. Professional services are subject to the applicable professional standards and to a separate written appointment or agreement.
These Terms relate only to use of this website.
2. ACCEPTANCE OF THESE TERMS
By using this website, you agree to comply with these Terms. If you do not agree with them, you should stop using the website.
We may update these Terms from time to time. Changes apply from the date the revised Terms are published and do not retrospectively alter an existing professional appointment.
3. INFORMATION ON THIS WEBSITE
The content of this website is provided for general information only. It does not constitute legal, planning, architectural, structural, building-control or other professional advice.
Planning policies, legislation, technical requirements and site circumstances can change and must be considered in relation to each individual property and project. You should obtain appropriate professional advice before acting or refraining from acting on information found on this website.
Use of this website, submitting an enquiry or contacting us does not by itself create a client-consultant relationship or professional appointment.
4. ACCEPTABLE USE
You must use this website lawfully. You must not:
• introduce viruses, malware or other harmful material;
• attempt to gain unauthorised access to the website, its server or related systems;
• interfere with the operation or security of the website;
• scrape, harvest, reproduce or extract data systematically without our prior written permission;
• impersonate another person or submit misleading information; or
• use our content in a way that infringes our rights or the rights of another person.
We may restrict or disable access where we reasonably believe the website is being misused.
5. INFORMATION AND MATERIALS YOU SEND US
You are responsible for ensuring that information you provide through forms, email, chat, telephone or uploaded documents is reasonably accurate and that you have authority to provide it.
Where you provide information about another person, such as a joint owner, neighbour, tenant, contractor or consultant, you should ensure that you are permitted to provide that information and, where appropriate, make them aware of our Privacy Policy.
You grant us permission to review and use submitted plans, photographs, documents and other materials for the purpose of responding to your enquiry, preparing a proposal or providing services under any subsequent professional appointment.
6. INTELLECTUAL PROPERTY
Unless otherwise stated, the text, images, graphics, logos, layouts, downloads, software and other content on this website are owned by or licensed to Detailed Planning Ltd and are protected by intellectual property laws.
You may view, download or print reasonable extracts for your personal, non-commercial use. You must not remove copyright or proprietary notices.
You must not reproduce, republish, sell, commercially exploit, modify or distribute our content without our prior written permission, except where permitted by law.
Professional drawings and documents prepared for a commissioned project are subject to the intellectual-property provisions contained in the relevant professional appointment.
7. THIRD-PARTY LINKS AND SERVICES
This website may contain links to third-party websites, planning portals, booking platforms, maps, social-media services and other external services.
These links are provided for convenience. We do not control third-party websites and are not responsible for their availability, content, security or privacy practices. You should review the relevant third party’s terms and privacy information before using its services.
8. WEBSITE AVAILABILITY AND SECURITY
We take reasonable steps to maintain the website and keep its content secure and available. However, the website is provided on an “as available” basis.
We do not guarantee that it will always be available, uninterrupted, free from errors or free from harmful code. We may suspend, withdraw or change any part of the website without notice where reasonably necessary.
You are responsible for using appropriate security and virus-protection measures on your own device.
9. LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This includes liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
If you are using the website as a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for business losses suffered by a consumer.
We are not responsible for loss arising from:
• reliance on general website information where project-specific professional advice should reasonably have been obtained;
• inaccurate or incomplete information supplied to us or published by a third party;
• the content, availability or security of third-party websites or services; or
• interruptions or events outside our reasonable control.
If you use the website for business purposes, to the extent permitted by law we will not be liable for indirect or consequential losses, loss of profit, revenue, business, contracts, anticipated savings, goodwill or data arising solely from use of the website.
This section relates to website use only. Liability connected with commissioned professional services is governed by the relevant professional appointment.
10. CALLS, MEETINGS AND AI-ASSISTED COMMUNICATIONS
Telephone calls and online meetings may be recorded or transcribed using automated or artificial-intelligence-assisted tools.
Recordings and transcripts may be used to maintain accurate notes, prepare follow-up communications, identify agreed actions, improve service quality, train staff, manage complaints or disputes and maintain appropriate business records.
Where recording or transcription is enabled, we will normally notify participants at or before the start. Further information is provided in our Privacy Policy.
AI-generated transcripts, summaries and notes may contain errors. Relevant outputs are subject to human review and should not be treated as a verbatim or legally binding record unless expressly agreed.
11. PROFESSIONAL STANDARDS AND COMPLAINTS
Concerns about our website should be sent to [info@detailed-planning.co.uk](mailto:info@detailed-planning.co.uk).
Complaints about commissioned professional services will be handled under the complaints procedure contained in the relevant professional appointment.
Where a complaint concerns the conduct of an individual registered with ARB or a member of CIAT, it may also be possible to contact the relevant professional body regarding matters within its regulatory remit.
ARB and CIAT do not determine ordinary contractual disputes, fee disputes or negligence claims unless these also raise matters falling within their respective regulatory functions.
12. PRIVACY AND COOKIES
Our collection and use of personal information is governed by our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Notice and Cookie Settings.
13. GOVERNING LAW AND JURISDICTION
These Terms are governed by English law.
The courts of England and Wales will have non-exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also be entitled to bring proceedings in your local courts and retain any mandatory consumer protections that apply where you live.
PRIVACY POLICY
Last updated: 17 July 2026
1. WHO IS RESPONSIBLE FOR YOUR INFORMATION?
Detailed Planning Ltd is the controller responsible for the personal information described in this Privacy Policy.
Company number: 07820362
Registered office: Greenside House, 50 Station Road, London N22 7DE
Email: [info@detailed-planning.co.uk](mailto:info@detailed-planning.co.uk)
Telephone: 020 8150 0494
Please use “Data Protection” or “Data Protection Complaint” in the email subject line where relevant.
2. INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect:
Contact information
Your name, email address, telephone number, postal address, job title, company and preferred method of communication.
Enquiry and project information
Property addresses, ownership information, project descriptions, budgets, anticipated timescales, site constraints, planning history, easements, covenants, underground services and information relevant to design, planning, building-control or technical services.
Documents and media
Plans, drawings, photographs, videos, surveys, title documents, correspondence, reports and other materials that you provide or that are obtained for a project.
Communications
Emails, contact-form submissions, chat messages, meeting notes, telephone calls, online meetings and correspondence with you or other people involved in an enquiry or project.
Call recordings and transcripts
Audio or video recordings, automated transcripts, AI-assisted summaries, meeting notes, agreed actions and follow-up communications.
Technical and usage information
IP address, device type, browser information, operating system, pages viewed, referring pages, approximate location derived from an IP address, security logs and cookie or similar technology identifiers.
Marketing information
Your marketing preferences, communication history and information about whether you opened or interacted with a communication.
Information about other people
Information about joint owners, occupiers, tenants, neighbours, contractors, consultants, agents or other people connected with a property or project.
3. HOW WE RECEIVE INFORMATION
We may obtain personal information:
• directly from you through our website, email, telephone, online meetings, forms, chat or in-person meetings;
• from another owner, client, agent, contractor, consultant or professional involved in a project;
• from referrals and introducers;
• from publicly accessible sources such as planning portals, Companies House, Land Registry records, mapping services and other public registers;
• from local authorities, building-control bodies, statutory authorities, utility companies and professional consultants; and
• through cookies and similar technologies used on our website.
Where we obtain your information from someone else, we will provide relevant privacy information when required by law.
4. WHY WE USE YOUR INFORMATION AND OUR LAWFUL BASES
Responding to enquiries and preparing proposals
We use information to understand an enquiry, carry out initial checks, contact you and prepare a proposal.
Lawful bases: taking steps at your request before entering into a contract and our legitimate interests in operating our business and responding to prospective clients.
Providing professional services
We use information to manage instructions, prepare designs and documents, submit applications, communicate with you, coordinate consultants and administer a project.
Lawful basis: performance of a contract.
Recording or transcribing calls and meetings
We may record or transcribe calls and meetings to create accurate notes, prepare follow-up communications, record instructions, identify actions, support quality assurance, train staff and deal with complaints or disputes.
Lawful bases: performance of a contract or steps before entering into a contract, and our legitimate interests in maintaining accurate records, improving our service and protecting our legal position.
Legal, regulatory and professional requirements
We use information to comply with legal obligations, professional standards, insurance requirements, tax and accounting requirements, building-safety obligations and requests from competent authorities.
Lawful basis: legal obligation and, where appropriate, legitimate interests.
Website operation, security and improvement
We use technical information to operate and protect the website, prevent misuse and understand how visitors use our services.
Lawful bases: legitimate interests for essential operation and security, and consent where required for non-essential analytics or similar technologies.
Marketing
We may send relevant information about our services where you have consented, where the electronic-marketing soft opt-in applies, or where business-to-business marketing is otherwise permitted.
Lawful bases: consent or legitimate interests, as applicable. We also comply with the Privacy and Electronic Communications Regulations where they apply.
You can unsubscribe at any time by using the link in a marketing email or contacting us.
Establishing and defending legal claims
We may retain and use information to prevent fraud, recover debts, respond to complaints, obtain professional advice and establish, exercise or defend legal claims.
Lawful basis: legitimate interests and, where applicable, legal obligation.
5. CALL RECORDING, TRANSCRIPTION AND AI TOOLS
Some telephone calls and online meetings may be recorded or transcribed. We will normally notify participants at or before the start of a recording or transcription.
Recordings and transcripts may be processed by telephone, meeting, cloud-storage or AI technology providers acting on our instructions.
AI tools may assist with:
• producing transcripts and summaries;
• identifying actions or key information;
• drafting follow-up correspondence;
• organising project records; and
• improving internal administrative processes.
AI-generated output can be inaccurate. Important information is reviewed by a member of our team before it is relied upon.
We do not use call transcripts or AI tools to make solely automated decisions about individuals that produce legal or similarly significant effects.
We do not permit service providers to use confidential client information to train publicly available AI models unless we have specifically assessed and authorised that use and have an appropriate lawful basis.
Where reasonably practicable, someone who objects to a recording or transcription may ask us to use manual notes instead. Whether this is possible will depend on the circumstances and the purpose of the call.
Please avoid disclosing unnecessary sensitive personal information during calls or meetings.
6. SPECIAL CATEGORY INFORMATION
We do not normally need special category information, such as information about health, ethnicity, religion, political opinions or sexual orientation.
You may occasionally provide health or accessibility information so that we can make suitable adjustments or understand a design requirement.
Where we intentionally process special category information, we will identify both an appropriate lawful basis and an additional condition under data-protection law. Where appropriate, we may ask for your explicit consent.
7. WHO WE MAY SHARE INFORMATION WITH
We may share information where reasonably necessary with:
• architects, architectural technologists, surveyors, structural engineers, planning consultants, energy assessors, fire consultants, drainage specialists and other consultants involved in an enquiry or project;
• local planning authorities, building-control bodies, statutory authorities, utility providers and other public bodies;
• IT, website-hosting, telephone, email, cloud-storage, CRM, document-management, payment, analytics, transcription and AI service providers;
• accountants, insurers, brokers, legal advisers, debt-recovery providers and professional bodies;
• regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted by law; and
• a purchaser, investor or successor if our business or part of it is sold, transferred or reorganised.
Planning applications, building-control applications and certain supporting documents may be placed on public registers or made publicly accessible by the relevant authority.
Our service providers are required to protect personal information and may only process it in accordance with their role and applicable contractual requirements.
We do not sell personal information.
8. INTERNATIONAL TRANSFERS
Some service providers may process information outside the United Kingdom.
Where a restricted international transfer takes place, we use an appropriate legal mechanism, such as:
• a country covered by UK adequacy regulations;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved standard contractual clauses; or
• another safeguard or exception permitted by data-protection law.
We also carry out appropriate checks concerning the provider and the security of the information.
9. HOW LONG WE KEEP INFORMATION
We keep personal information only for as long as reasonably necessary.
Our usual retention periods are:
• unsuccessful or inactive enquiries: up to 24 months after the last meaningful contact;
• raw telephone or meeting recordings
• transcripts and summaries relating only to an unsuccessful enquiry: normally up to 24 months after the last contact;
• project files, correspondence, drawings and relevant transcripts: normally between 6 and 12 years after completion or termination of the appointment, depending on the nature of the project, legal limitation periods, insurance requirements and professional obligations;
• financial and tax records: for the period required by applicable law; and
• cookie and analytics information: for the periods shown in Cookie Settings.
We may retain information for longer where there is an ongoing complaint, claim, investigation, debt or legal requirement.
10. SECURITY
We use proportionate technical and organisational measures designed to protect personal information.
These may include access controls, multi-factor authentication, encryption where appropriate, secure cloud systems, staff training, backups, supplier due diligence and procedures for responding to security incidents.
No internet or electronic storage system can be guaranteed to be completely secure.
11. INFORMATION WE NEED FROM YOU
Some information is required so that we can respond to an enquiry, prepare a reliable proposal or provide commissioned services.
If you do not provide necessary information, we may be unable to assess your enquiry, enter into a professional appointment or continue providing a service.
Unless we tell you otherwise, providing information for general website browsing or marketing is voluntary.
12. YOUR RIGHTS
Depending on the circumstances, you may have the right to:
• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request erasure of information;
• request restriction of processing;
• object to processing based on legitimate interests or direct marketing;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent; and
• raise a complaint about our use of your information.
These rights are not absolute and exemptions may apply.
To exercise a right, contact [info@detailed-planning.co.uk](mailto:info@detailed-planning.co.uk). We may need to request information to confirm your identity or authority to act for someone else.
We will normally respond within one month. Where permitted by law, this period may be extended for a complex request, or paused while we reasonably await information needed to deal with the request.
13. DATA-PROTECTION COMPLAINTS
You may make a data-protection complaint by emailing [info@detailed-planning.co.uk](mailto:info@detailed-planning.co.uk) with “Data Protection Complaint” in the subject line, by writing to our registered office or by telephoning us.
Please explain:
• what you believe has happened;
• which personal information or processing is involved;
• relevant dates and correspondence; and
• what outcome you are seeking.
We will acknowledge receipt of a data-protection complaint within 30 days.
Without undue delay, we will take appropriate steps to investigate, keep you reasonably informed and communicate the outcome.
You also have the right to complain to the Information Commissioner’s Office. You do not have to contact us before contacting the ICO, although the ICO may ask whether you have first raised the matter directly with us.
Information Commissioner’s Office telephone: 0303 123 1113.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy where our practices, services or legal obligations change.
The latest version will be published on our website with the date it took effect. Where a change materially affects how we use existing personal information, we will take reasonable steps to bring it to the attention of affected individuals before beginning the new processing.